Organisation: Sunderland City Council
Job Category: ICT
Location: City Hall and agile working
Salary: Grade 3 (SCP 7-11) £26,403 to £28,142
Salary Band: £20001 to £30000
Contract Type: Fixed Term
Working Pattern: Full time
Date Posted: 20-08-2026
Closing Date: 02-09-2026 11:59
Reference: 300707
About the job
We are looking to appoint a 12 month fixed term full time Digital Inclusion Officer working across the City, alongside colleagues in the Smart Cities Team.
Sunderland City Council has a strong commitment to digital inclusion to ensure that no one and nowhere is left behind in the digital world.
The Digital Inclusion Strategy introduces additional functions and responsibilities for the Smart City Team, aligning with four cross-cutting themes: employment, education, economy, and health, whilst addressing key challenges relating to access to data and devices, building digital skills and media literacy, improving confidence, providing accessible digital online services, co-ordinating digital inclusion initiatives and securing external investment.
In this role, you will play a key part in helping residents and staff develop the confidence and skills needed to thrive in a digital world. You will plan and deliver engaging digital inclusion sessions, events and campaigns, both online and face to face, while building strong relationships with council teams, community organisations and volunteers to ensure support reaches those who need it most. You will coordinate a range of digital inclusion services, including device and data support, Digital Health Hubs and personalised one-to-one assistance, helping people overcome barriers to digital access. Working across communities and alongside partners you will promote the adoption of digital tools, technologies and new ways of working, encouraging greater participation and inclusion. You will also gather feedback, insight and performance data to demonstrate the impact of our work, using this evidence to inform and shape future digital inclusion activities and services.
We are looking for someone who is passionate about helping others and can support, guide and encourage people to develop their digital skills and confidence. You will be a confident communicator who enjoys working with a wide range of people, whether face to face or online, and can adapt your approach to meet different needs. You will be comfortable using everyday digital technology, including PCs, laptops, smartphones and Microsoft 365 applications, and be confident sharing your knowledge with others. As part of a busy and collaborative team, you will be able to work effectively with colleagues while also using your initiative to work independently when required. You will be well organised, customer focused and committed to delivering a high-quality service, with a positive, enthusiastic attitude and a genuine willingness to learn, develop and embrace feedback as part of your professional growth.
In return, we offer a rewarding role where you can make a real difference to people's lives while continuing to develop your own skills and career. You will have access to a wide range of learning and development opportunities, helping you to grow professionally and build your expertise. You will also be supported by a knowledgeable, friendly and experienced team who are committed to helping each other succeed and creating a positive working environment. In addition, you will benefit from a package of wellbeing and employee benefits designed to support you both at work and in your everyday life, helping you to achieve a healthy and balanced approach to work and personal wellbeing.
Come and be part of something meaningful and help shape the future of our City!
The post will report to the Digital Inclusion Lead, be able to manage their own workload, as well as act as active Team member. The work will combine centre-based work (City Hall, IT Village, Ground Floor) with outreach activities at Digital Health Hubs and other locations.
This post will be subject to a Basic DBS check from the Disclosure and Barring Service.
For an informal discussion about this post please contact the Digital Inclusion Lead, nicol.mcconnell2@sunderland.gov.uk.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
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www.northeastjobs.org.uk/job/_/300707