Organisation: Darlington Borough Council
Job Category: Arts / Tourism / Culture
Location: Hopetown Darlington
Salary: £14.14 – £14.36 per hour
Salary Band: £20001 to £30000
Contract Type: Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern: As and when required
Date Posted: 10-09-2026
Closing Date: 24-09-2026 11:59
Reference: 301517
About the job
RESTRICTED – INTERNAL APPLICANTS ONLY
Hopetown Darlington extends across a 7.5-acre site and encompasses a wagon themed play park, an immersive time travel experience ride, and even includes a gallery to watch live engineering in action. In addition, visitors can enjoy touring exhibitions, a reimagined state of the art museum and entertaining festivals and events for the whole family.
A spacious café and shop are also part of this incredible site which is steeped in Darlington’s rail heritage and will offer a family day out like no other. Hopetown Darlington is seeking inspired and driven individuals who can bring personality, energy and enthusiasm to the team.
The Visitor Experience Supervisor will not only support the duty managers but will lead, motivate and inspire a retail and admissions team. Customer service excellence will be at the top of your agenda, adopting an ‘above and beyond’ approach to visitors.
Leading by example is crucial and a can-do attitude and focussed approach is essential. Your versatile skills will range from training the team and problem solving, to devising rotas, driving ticket and merchandise sales, along with monitoring KPI’s and creating outstanding visual merchandise displays.
You will bring high energy, positivity, and a creative flare to this dynamic, front facing role. You will act as an ambassador for Hopetown Darlington delivering exceptional customer service with your team.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Staff equality forums
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
For detailed information on this role, please refer to the Role Profile and Person Specification.
General Information for Applicants:
For a further informal discussion and any queries around the role profile and jobs itself please contact Natalie Collins on 07825016534 or natalie.collins@darlington.gov.uk.
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
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We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 405486 or HR@darlington.gov.uk , who will be happy to assist.
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