Organisation: Newcastle City Council
Job Category: Arts / Tourism / Culture
Location: Newcastle upon Tyne
Salary: £8.00 – £12.71 per hour – These posts attract a Real Living Wage supplement. In addition to the hourly rate, these posts will receive a Real Living Wage supplement to bring the hourly rate up to £13.45 an hour.
Salary Band: Up to £10000
Contract Type: Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern: As and when required
Date Posted: 20-08-2026
Closing Date: 27-08-2026 10:59
Reference: 300985
About the job
Pay rate: £8:00 – £12.71 per hour*
*These posts attract a Real Living Wage supplement. In addition to the hourly rate, these posts will receive a Real Living Wage supplement to bring the hourly rate up to £13.45 an hour.
EXTERNAL TO COUNCIL – You will NOT be employed by Newcastle City Council
TWAM Enterprises Ltd facilitates commercial activities on behalf of North East Museums. North East Museums manages twelve museums and galleries across North East England and the Archives for Tyne and Wear.
We are seeking enthusiastic, customer focussed Retail & Hospitality Assistants to join our team and assist mainly in the operation of our café, shops and in the preparation and running of events at our Newcastle upon Tyne Venues. These venues include the Laing Art Gallery, Discovery Museum and Great North Museum: Hancock. The role is particularly suited to candidates who are available to work weekends and during school holidays. Working hours will vary according to the needs of our cafés, shops and events, with regular weekend availability being essential to be considered for the role.
You will deliver excellent levels of customer care and engagement to all visitors. This will involve operating the electronic point of sale to transact cash and credit card sales and reconciling café takings. You will also be required to help prepare and serve food, making hot drinks and carrying out cleaning duties as required.
We may also require you to help in the preparation of the venue prior to events, undertake visitor assistance and queue management as needed, and supporting the de-installation and clearing-up of the venue upon completion.
If you are interested in applying to join our retail and hospitality team and have excellent communication skills and previous experience working in a similar role providing an excellent level of customer service we would be delighted to hear from you. You must also be a team player willing to go the extra mile to support the creation of memorable days for our visitors. More information about the role is available in the job description and person specification.
To apply please email a CV to enterprises.hr@northeastmuseums.org.uk
Please ensure your CV is saved in this format prior to submission to allow your application to be considered:
Firstnamelastname _CV_ RHAAugust2026
E.g. JohnSmith_CV_RHAAugust2026
APPLY :
www.northeastjobs.org.uk/job/_/300985