Organisation: Darlington Borough Council
Job Category: Arts / Tourism / Culture
Location: Hopetown Darlington
Salary: £16.62 – £17.85 per hour (pay award pending)
Salary Band: £30001 to £40000
Contract Type: Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern: As and when required
Date Posted: 03-09-2026
Closing Date: 17-09-2026 11:59
Reference: 300746
About the job
RESTRICTED – INTERNAL APPLICANTS ONLY
The Welcome Manager team are the face of Hopetown Darlington. Delivering exceptional customer service, you will need to be energetic with an outgoing personality and a ‘can do’ attitude. Working in a shift pattern across 7 days a week with a focus on weekends to ensure that the visitor experience is always at a high standard across all areas of the site.
Reporting in to the Visitor Experience Manager, you will be responsible for managing several teams of staff including Food & Beverage, Retail, Admissions, Visitor Experience & Housekeeping. Health & Safety & Security of the staff and visitors will be a key area of this role and will include actioning emergency procedures and dealing with first aid incidents.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Staff equality forums
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
For detailed information on this role, please refer to the Role Profile and Person Specification.
General Information for Applicants:
For a further informal discussion and any queries around the role profile and jobs itself please contact Natalie Collins on 07825016534 or nicki.ridley@darlington.gov.uk.
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
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You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 405486 or HR@darlington.gov.uk , who will be happy to assist.
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www.northeastjobs.org.uk/job/_/300746