Organisation: South Tyneside Council
Job Category: ICT
Location: Town Hall, South Shields
Salary: £49,817 pa
Salary Band: £40001 to £50000
Contract Type: Fixed Term
Working Pattern: Full time
Date Posted: 23-10-2026
Closing Date: 06-11-2026 12:00
Reference: 304005
About the job
Business Process Analyst
(Town Hall, South Shields)
£49,817 pa
Fixed Term Contract for 12 months (A secondment opportunity is available for internal employees – please seek your line manager approval prior to applying)
Help shape the future of how our Council works
We are looking for an experienced and enthusiastic Business Process Analyst to join our Digital and ICT Team at a pivotal time for the organisation.
This is an opportunity to play a key role in one of the Council's most significant transformation programmes, helping redesign and improve services as we replace legacy systems and modernise the way we work. You will work with stakeholders, analyse processes and data, identify opportunities for improvement and help deliver lasting change that benefits both colleagues and residents.
What you will be doing:
- Leading business analysis activities across complex transformation projects;
- Mapping and reviewing business processes;
- Working with stakeholders to understand challenges and requirements;
- Designing improved ways of working that deliver better outcomes;
- Supporting system implementation, testing and business readiness activities;
- Turning insight, evidence and user needs into practical recommendations;
- Helping ensure benefits are realised and change is successfully embedded across services.
For an informal discussion about this post, please contact Jon Melvin, Digital Change and Delivery Manager on (0191) 424 7116.
We offer an excellent benefits package and further information is available here – www.southtyneside.gov.uk/workinghere
We do not currently offer skilled worker visa sponsorship.
To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Friday 6 November 2026.
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