Organisation: Durham County Council
Job Category: ICT
Location: Meadowfield Depot, Durham plus Hybrid Working
Salary: £28,142 to £31,022 p.a. (Grade 6)
Salary Band: £20001 to £30000
Contract Type: Temporary
Working Pattern: Full time
Date Posted: 24-04-2026
Closing Date: 11-05-2026 11:59
Reference: 295188
About the job
We are seeking two exceptional and enthusiastic team players to join our Automation team. These officers will work primarily with the council’s CRM platform, supporting residents and officers by dealing with technical queries, developing and testing forms and processes, and providing advice and access to data.
WHAT IS INVOLVED?
The Applications and Development section builds solutions in-house using .NET, the Microsoft Power Platform and Azure cloud technologies, customer-facing forms and processes in Granicus GovService, and develops automation solutions including the use of AI. We also support and maintain third-party systems, integrating them with the core architecture to promote efficiency and service improvement. Our multi-skilled and talented people work collaboratively and proactively to deliver high-quality and resilient digital services to our residents, communities and colleagues.
You will:
- work with customers to understand their requirements and turn these into high-quality customer-facing forms and back-office processes, delivering efficiencies through automation wherever possible;
- provide business-as-usual cover one or two days each week, handling support tickets according to established processes and ensuring internal and external customers receive accurate and timely answers to queries;
- be proactive in overcoming challenges, building your own skills and providing support to others;
- be an excellent communicator, able to get to the heart of what our customers need and to describe your work and its benefits in a manner appropriate to your audience;
- produce work which meets accessibility and security expectations, makes best use of resources, and is well-documented, resilient and supportable.
We encourage you to contact Mark Colman, Application and Development Manager, by email mark.colman@durham.gov.uk to arrange an informal discussion about the role.
Note that these posts are temporary for a period of three years, or until the return of the substantive postholders, whichever is sooner.
WHAT WILL I NEED?
You will have an NVQ level 3 or equivalent in a relevant subject such as ICT or Computing. You will also have a good understanding of coding, database, accessibility and security concepts. Experience of low-code workflow development would be an advantage.
You will have an innovative, proactive and positive approach. You will be able quickly to understand a set of requirements and choose the best available tools and approaches to meet them. You will strive for excellence, efficiency and elegance in your work. You will be a good communicator, able to present complicated technical information to a non-expert audience.
Above all, you will be enthusiastic and committed to your own development, and a team player able to establish and maintain excellent relationships with your colleagues and customers.
Please refer to the attached person specification for the full criteria.
If successful, you will be required to apply for a Basic Disclosure.
INTERVIEWS
Interviews will be held during the week beginning Monday 25th May 2026 at Meadowfield Depot, St John’s Road, Durham. The interview will be preceded by a test, this will not involve knowledge of any particular system or programming language. Further details will be provided to those invited for interview.
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.
Rewards and benefits are subject to individual terms and conditions.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
HOW TO APPLY
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.
Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.
If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email Recruitmentresoures@durham.gov.uk.
All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.
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www.northeastjobs.org.uk/job/_/295188