Organisation: Newcastle City Council
Job Category: Arts / Tourism / Culture
Location: Woodhorn Museum
Salary: £36,363 – £39,862 per annum pro rata (£21,817 Actual Salary) – Pay award pending
Salary Band: £30001 to £40000
Contract Type: Fixed Term
Working Pattern: Part time
Date Posted: 26-05-2026
Closing Date: 07-06-2026 10:59
Reference: 296818
About the job
North East Museums is a regional museum, art gallery and archives service. We manage twelve museums and galleries across North East England and the Archives for Tyne and Wear.
An exciting opportunity has arisen to join this award-winning service; we are seeking to recruit a Visitor Experience Lead to provide maternity leave cover for our three sites in Northumberland. This is a fixed term role from 01.08.26 to 01.06.27. These dates are subject to change.
The venues the role will support are Woodhorn Museum, Hexham Old Gaol and The Morpeth Bagpipe Museum. Hexham Old Goal is open to the public on a seasonal basis so support required at this site can vary across the year.
We are seeking an experienced manager with a proven track record of leading a high performing customer service team. You will demonstrate excellent people management skills and will have a proven track record of managing performance.
You will also have experience of managing complex buildings as you will need to ensure we meet the varied business needs to satisfy both customers, staff and partners. This role is an ideal opportunity for an experienced, flexible and multi-skilled manager to contribute to the success of our organisation.
As the role will require you to support a range of different locations excellent organisational, time management and prioritisation skills are needed. The role would require you to work at different sites regularly in line with our agile working policy to meet business needs.
Further details about the role and the essential criteria needed by prospective candidates are detailed in the accompanying job description and person specification.
There is also more information about what to expect from the recruitment process and working for us here: https://www.northeastmuseums.org.uk/about/jobs
If you have any specific questions about the job role, please contact HR@northeastmuseums.org.uk
Additional Requirements
The job role requires the ability to converse at ease with customers and provide advice in accurate spoken English.
On occasion the job role will require the holder to work evenings and weekends.
The job holder will also be required to support call outs and emergency situations out of hours.
The job holder will be required to work across different sites on a weekly basis.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
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