Organisation: Durham County Council
Job Category: Arts / Tourism / Culture
Location: The Story, Durham
Salary: Grade 4 £25,583 – £26,824 pro rata to hours worked
Salary Band: £20001 to £30000
Contract Type: Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern: As and when required
Date Posted: 08-05-2026
Closing Date: 21-05-2026 11:59
Reference: 296064
About the job
Do you love working with people and have a curiosity for the past? Step into a role where every day connects you with County Durham’s rich heritage and the visitors who come to explore it.
Housed in the beautifully restored Grade II listed Mount Oswald House, The Story brings together some of the region’s most important historic collections. It’s a vibrant cultural hub where families, researchers, and local communities come to discover personal and shared histories through exhibitions, events, hands-on digital tools, and brand-new research spaces.
WHAT IS INVOLVED?
As a Front of House Officer, you’ll be one of the first friendly faces our visitors meet. Your mission is simple: make every visit smooth, memorable, and inspiring.
You’ll be involved in:
- Welcoming visitors and helping them navigate the building
- Handling sales, cash, and donation promotion
- Supporting our digital research area and assisting users with new tools
- Delivering short public tours that bring our stories to life
- Facilitating events and collecting essential visitor data
- Maintaining awareness of Health & Safety, security, and evacuation procedures
If you enjoy engaging with people, learning new things, and being part of a place that celebrates community and history, this role offers a rewarding and lively environment.
If you would like an informal discussion about this role please contact Operations Manager Rob King at robert.king@durham.gov.uk
WHAT WILL I NEED?
The role requires a NVQ Level 2 qualification or equivalent experience in a relevant discipline. You should also have a first aid at work qualification (or willingness to work towards it).
Please refer to the attached Person Specification for the full criteria.
INTERVIEWS
It is anticipated that interviews will be held week commencing 1st June 2026.
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.
Rewards and benefits are subject to individual terms and conditions.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
HOW TO APPLY
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.
Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.
If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk
All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.
CONNECT WITH US
Follow us on Instagram
Like us on Facebook
Visit our website
APPLY :
www.northeastjobs.org.uk/job/_/296064