Organisation: Durham County Council
Job Category: Arts / Tourism / Culture
Location: Gala Theatre
Salary: Grade 4 £25,583 – £26,824 Pro-rata to hours worked
Salary Band: £20001 to £30000
Contract Type: Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern: As and when required
Date Posted: 01-05-2026
Closing Date: 14-05-2026 11:59
Reference: 295613
About the job
WHAT IS INVOLVED?
We’re looking for proactive and reliable Casual Front of House Officers to join the team at Gala Durham. This flexible, hands-on role sits at the heart of our venue operations, supporting visiting companies, ensuring the safety of our building, and helping us deliver a smooth, welcoming experience for audiences and performers.
Key Responsibilities would include:
- Manage Stage Door operations and act as the first point of contact for visiting companies and performers
- Carry out regular venue checks to ensure full compliance with health and safety requirements
- Receive and process deliveries
- Set up rooms and spaces for meetings, rehearsals, and events
- Open the building at the start of the day and secure it at close
- Support general front-of-house activity to keep the venue running efficiently
This is a casual role, offering flexible hours that will vary depending on the needs of the venue, including daytime, evenings, weekends, and event-based work.
We encourage you to contact Jill Wood via email at Jill.Wood@durham.gov.uk to arrange an informal discussion about the role.
WHAT WILL I NEED?
You should have a NVQ Level 2, or equivalent, in a relevant area and a First aid qualification or willingness to work towards.
We’re looking for confident, well-organised individuals who can work independently while maintaining a professional and welcoming manner.
You’ll bring strong communication skills, a practical approach to day-to-day operations, and the ability to carry out physical tasks such as moving equipment and setting up rooms. Above all, we value reliability and a commitment to keeping our venue safe, efficient, and running smoothly.
Please refer to the attached Person Specification for the full criteria.
INTERVIEWS
Interviews will be held early June.
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.
Explore the full range of rewards and benefits on our website
Rewards and benefits are subject to individual terms and conditions.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
HOW TO APPLY
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.
Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.
If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk
All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.
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www.northeastjobs.org.uk/job/_/295613